The surroundings were beautiful, but the room was incredible. We were also very impressed with the staff, extremely courteous and friendly. This was our first time at the Toronto Airport Hotels and we will surely return.We were on an anniversary trip and loved the room and view.
A complimentary continental breakfast was included in our room rate at Toronto Airport Hotels and we decided to have this delivered to our room instead of going to the terrace. It was clear there would be a delivery fee for the order.
We ended up being charged for the breakfast and when I questioned this on my bill, it was explained to me that the complimentary breakfast is actually rolled into the room rate and when we asked for it to be delivered to our room it became a room service order and was no longer complimentary.
I felt that I was then paying for the :complimentary" breakfast that was part of my room rate and then paying for that breakfast again as a room service order and then paying the delivery fee to have it sent to my room.
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